STARIA Framework transforms AI into sustainable value by identifying friction points and aligning solutions with actual work needs.
Adopting AI is primarily a human matter.
At Aktan, we have observed over the last 10 years that transformations rarely fail due to technological reasons, but almost always due to human, organizational, or cultural reasons.
We have supported hundreds of teams (engineers, operational agents, operators, managers) in contexts where the usage plays out in the invisible, the decision-making, the routines, and the power dynamics.
The STAR frameworkAI is the result of this experience: an approach that unifies human and social sciences, service design, and organizational strategy to ensure AI is truly adopted.
The promise of the STAR frameworkAI
Transform AI into sustainable operational value by relying on a deep understanding of real work and human dynamics.
The STAR FrameworkAI: 5 Dimensions to Ensure AI Adoption
Download the STAR CanvasAI to kick-start enhancing your strategy today. This canvas outlines the major aspects of the framework, which we can further develop together to minimize adoption risks.
The Risks in Adopting an AI Project
1. Identity Impact is Underestimated
AI projects affect core business values, legitimacy, professional continuity—in essence, our professional identity. At Aktan, our anthropologists and psychologists have documented these dynamics across dozens of projects: this is the heart of invisible resistance.
2. Real Work is Insufficiently Observed
Our experts in human and social sciences observe it in every mission:
organizations roll out based on directives, while real usage happens in actual activities. Aktan has conducted over 400 field immersions and ethnographic observations across industries, mobility, energy, defense, healthcare, and services, allowing us to contextualize directives and create coherent, easily adoptable models.
3. Actor Dynamics Are Often Ignored
Each AI tends to redistribute value, and these tensions must be negotiated with stakeholders. Our experts systematically analyze power zones, uncertainties, and negotiations among actors to define the best adoption strategies.
4. Usage is Not Sufficiently Co-Constructed
This negotiation of practices and influences involves a participative and iterative process, transforming deployment hypotheses into a robust program. Since 2014, Aktan has structured sociotechnical co-design initiatives, enabling complex organizations to develop realistic, negotiated, and stable usages for value creation.
What the STARIA Framework Brings
✔️ Adoption centered on real work
✔️ AI aligned with operational constraints
✔️ Reconciliation between business, data, and IT
✔️ Measurable reduction of resistance
✔️ Stabilization of usage over time
✔️ Ability to activate AI value quickly and sustainably
An Expert Team by Your Side.
Aktan mobilizes an expert team in human sciences (anthropology, sociology, psychology) to analyze usages and create value. With over ten years of experience in service design and hundreds of designed systems, we also support organizations through their most sensitive transformations. Lastly, our unique ability to negotiate usage through frameworks and inter-disciplinary workshops allows AI to find its rightful place in human and technical ecosystems.
Initial Support in 3 Months.
Kick-off, strategic and operational activation (2 weeks)
Barometers, diagnostics, and ethnographic studies (4 weeks)
Sociotechnical co-design (4 weeks)
Definition of new cultural equipment (2 weeks)
then deployment, stabilization & measurement
The STARIA Barometer
A composite indicator based on 5 sub-indices and 20 measurement points. This barometer is used at the start of a project, then regularly to measure the level of adoption.
It allows to:
Visualize adoption tensions,
Visualize behaviors by user profiles,
Prioritize actions,
Monitor adoption speed
Deliverables
Sociotechnical Diagnostic
Identity Sensitivity Mapping
Influence Mapping
Report on Real Usages and Invisible Work
Sociotechnical Service Blueprint
AI Culture Dashboard and Deployment Program
Paul
Pietyra
Chief Executive Officer
Our Associated Projects
Discover a selection of projects related to our service offerings.
Contact us if you would like to know more.
Forward-looking study on the future of industrial automation
For a leading player in industrial automation control systems, Aktan conducted a forward-looking study, mapping mega trends and creating design fiction scenarios to envision and build the innovation project portfolio.
Enhanced Agent Experience
For a banking player, multi-country projects to identify performance opportunities through the implementation of an augmented agent strategy.
Service Design for Predictive Maintenance
For an aerospace company, several projects were undertaken to explore performance opportunities in maintenance, supported by engine data analysis and the use of predictive algorithms.
Service design for defense and internal security
Several co-design projects in partnership with digital services for internal security (intelligence, police, gendarmerie, justice) focusing on issues such as geolocation, management of digital evidence, automatic language processing for intelligence, identification and protection against fraud, as well as data analysis for criminal investigations.
Our Associated Offers
Discover our offers associated with this one.
Feel free to contact us directly for a discussion.
Aligning Customer Experience with Operational Excellence
Create a seamless, consistent, and high-performing customer experience at every touchpoint
Mapping of Low-Value Tasks
Identify repetitive or unnecessary tasks to free up time and enhance efficiency.
AI Empowering Operational Excellence
Design services where humans and AI collaborate effectively to maximize value.
