Our Training Programs
Enhance your skills with our online courses
Custom course creation for your team members
Discover our training programs
Our areas of expertise in training engineering and facilitation
In-person training sessions for occasional trainers, featuring a custom module designed by us for your team.
Train in customer relations and service management
In-person and on-site training, or e-learning, to enhance skills in customer culture and managerial facilitation.
Training in Design Service Methodology
Combining in-person sessions and e-learning modules to train internal experts in service design at companies like Schneider Electric and Orano.
Our Educational Principles
80% experimentation / 20% insights
All sequences are designed in three phases: discovery exercise, contribution, and application or simulation.
Collective Intelligence Methods
The exercises are selected to foster initiative, commitment, and creativity—essential conditions for establishing a stellar service relationship.
On-Site Support with a Smile
Managers and team members need concrete actions. In traditional settings, implementing change can be challenging. We offer managers strategies to support their team members directly on the field.
Our Performance Metrics
Satisfaction (2025)
88%
How satisfied are you with the training?
Educational Objectives (2025)
93.4%
What is your level of comfort at the end of the training in relation to the learning objectives?
