Design services where humans and AI collaborate effectively to maximize value.
Why Hybridize Service and AI?
AI can enhance the relevance, responsiveness, and personalization of a service. However, it needs to be in the right place, with the right role, and complement human skills effectively. This offering aims to design augmented services where humans and AI interact seamlessly.
Our Approach: AI + Humans = Service Performance
We design services where AI acts as a value lever, without depersonalizing the experience. We map out the moments where it can enhance fluidity, alleviate teams, or enrich relationships.
Approach
1. Analysis of current capabilities (human, technological)
2. Identification of AI-compatible points in customer journeys
3. Design of augmented service scenarios
4. Prototyping, testing, and adjustment
Benefits
• Streamlined customer experience
• Strengthened internal capabilities
• Reduction of low-value tasks
• More personalized experience
Keyne
Dupont
Director of Innovation, Design & AI
Our Associated Projects
Discover a selection of projects related to our service offerings.
Contact us if you would like to know more.
Enhanced Agent Experience
For a banking player, multi-country projects to identify performance opportunities through the implementation of an augmented agent strategy.
Service design for defense and internal security
Several co-design projects in partnership with digital services for internal security (intelligence, police, gendarmerie, justice) focusing on issues such as geolocation, management of digital evidence, automatic language processing for intelligence, identification and protection against fraud, as well as data analysis for criminal investigations.
Forward-looking study on the future of industrial automation
For a leading player in industrial automation control systems, Aktan conducted a forward-looking study, mapping mega trends and creating design fiction scenarios to envision and build the innovation project portfolio.
Designing tomorrow's offering by mitigating the risks associated with the autonomous vehicle experience
For a multimodal mobility stakeholder, user studies and prospective scenarios on the use and acceptability of autonomous vehicles.
Our Associated Offers
Discover our offers associated with this one.
Feel free to contact us directly for a discussion.
Aligning Customer Experience with Operational Excellence
Create a seamless, consistent, and high-performing customer experience at every touchpoint
Mapping of Low-Value Tasks
Identify repetitive or unnecessary tasks to free up time and enhance efficiency.
AI Empowering Operational Excellence
Design services where humans and AI collaborate effectively to maximize value.
