Our experts in usage knowledge offer you user tests based on scientific protocols, whether this is a test of the value proposition, the interface or service.
The tests are carried out mainly 1 to 1, face-to-face, ideally in the place of use, filmed and recorded.
All of the results are released on our platform Umagus to facilitate the exploitation of the results and to implement the dynamics of the collaboration based on this data.
Iterations enabling solution specifications to be implemented, integrating the experience, the service model and business plan. Specifications can be IT, space, relational model, communication.
Service run for a reasonably long time enabling the refinement of the model and testing the assumptions of the delivery of the service in realistic conditions.