Pôle Emploi

Supporting a project from A to Z taking a collective intelligence approach

Pôle Emploi wanted to take a unifying approach to develop the expertise of professional transition actors in issues relating to the green economy.

This support led to the rollout of incremental actions, from idea to end service, drawing on collective intelligence and experimenting with new practices throughout the process. This was achieved by setting high standards for CSR issues and by mobilising resources from professional integration programs and from the social and solidarity economy.

In a landmark event for collective intelligence, a lab was created in France’s Centre region to kick off the approach. The project brought together more than 50 people, from Pôle Emploi but also a number of professional transition partners.

Various needs were expressed at the lab. One of these was a knowledge platform, via remote learning and peer-to-peer information sharing, which was developed further in a service design approach. Other ideas have been earmarked and could be developed in other contexts.

So we focused on keeping the project in a collective mindset guided by experimentation cycles. Going forward on that basis, the project involved achieving both its initial purpose of developing a service (disseminating knowledge on green economy jobs) and addressing the resulting impacts on practices at Pôle Emploi centres (e-learning and participatory tools).

The following cycles were based on an iterative prototyping-testing process, which led to the development of a service tested by 50 agents within Pôle Emploi centres in two regions of France.

The findings from the pilot tests were used to define detailed specifications for a final version of the service, and to capitalise on the many takeaways that can be applied to future projects that bring into play both participation and remote learning issues.